Apply forCustomer Success AssociateLondon, United Kingdomfull timehybridfounding team Salary £25,000 - £35,000Share options
FirstStage is an AI recruitment platform that helps you hire top talent faster, with less hassle — and at a lower cost. We cut out the busywork, speed things up, and give candidates an experience they’ll love.
We’re already used by startups, scaleups, recruiters, consultancies, listed companies, and more. Our tech has cut screening time by 90% and candidates rate us 4.6/5. We’ve grown 400% in the last 3 months— this is your chance to join us at the ground floor!
About the role
We are hiring a Customer Success Associate to work closely with new and existing customers to make sure they get real value from FirstStage. You’ll support onboarding, answer questions, solve problems, and help our users get the most out of our product.
You’ll:
- Help onboard new customers and guide them through setup
- Drive usage growth of the platform
- Respond to customer queries over email, chat and video
- Write and maintain help articles and create tutorials to make things easier
- Monitor usage and reach out to customers who need support
- Collect feedback and share it with the product team
- Help identify ways to improve customer and candidate experience
- Work from different Central London locations 2 days a week (co-working spaces, coffee shops, etc.)
About You
This role is ideal for someone early in their customer success career who’s excited about AI, tech and startups. You’re friendly, helpful, and a fast learner.
You:
- Have 2+ years experience in customer-facing, onboarding or SaaS support
- Communicate clearly and confidently (especially in writing)
- Are organised, proactive and are a problem solver who enjoys helping people
- Are curious about AI and thrive in a fast‑paced, startup environment
- Can manage multiple tasks and stay calm under pressure
- Are risk tolerant, comfortable in the deep end, and resilient
You’ll stand out if you have:
- Experience creating help content (e.g. articles, walkthroughs, videos)
- Experience managing a community for a startup or open-source project
- Experience supporting users of a SaaS or recruitment-related platform
- Experience in talent / recruitment tech industry
- Other relevant startup experience (e.g. operations, product, research, intern, or founder’s associate)
- Tech support experience
Hiring Process
- Apply via FirstStage (of course!)
- Quick 15-minute intro call
- CV walkthrough (60 mins)
- Scenario interview (60–90 mins)
- Offer
What You’ll Get
- £25–35k salary depending on experience
- Share options (meaningful early-stage equity)
- 30 days annual leave (including bank holidays)
- MacBook Air
- Hybrid and flexible working
- Training and mentorship from an experienced founder and advisors
- Rapid career progression opportunities as we grow
About FirstStage
- We’re a British, early stage, bootstapped tech start-up, achieving 400% customer growth in 2025
- We build AI and automations to cut admin out of the recruitment process and improve candidate experience
- Our main product uses AI prompting to automate the management of inbound job applications, reducing the time spent sifting and screening candidates by 90%, and consistently achieving 4.6/5 candidate satisfaction
- Founded by Luke Morton, AI advocate and tech entrepreneur. Luke personally bid over £30m in business while scaling his last tech team to 500 people, and IPO’d the business at £200m
- Luke is a big believer in growing talent having set up training academies and mentoring networks — this is your chance to join at the ground floor!
